Terms and condition

1. Booking

For any question, please contact TUSCANFARM HOUSES by e-mail: info@tuscanfarmhouses.com or phone: +39 0584 745127, mobile: +39 335 6461452.

  1. As soon as TUSCANFARMHOUSES receives your booking request (obviously after we checked the property’s availability) we will fax to you or write by e-mail the booking confirmation.
  2. After receiving our booking confirmation you are required to pay immediately 50% of the total amount. In case there are less of 60 days between the booking date and the arrival day, you have to pay immediately 100% of the total amount.

2. Payment

  1. When you receive the booking confirmation, the payment must be done immediately. Payment is to be done by bank transfer to the current account which is indicated in the e-mail or fax.
  2. The amount must be credited to our bank account no later than 60 days prior to the arrival date (without further solicitations).
  3. If we do not receive the payment to our bank account in due time, we consider the booking request null and void.
  4. In case you arrive later or you leave some days earlier, you don’t have right to any partial repayment of the rental price. 

3. Arrival \ departure

  1. Arrival \ departure take place on Saturdays.
  2. Check-in is between 4 pm and 7 pm. After 4 pm you are authorised to use the property. There will be someone waiting for you. If you are late, you have to inform us in advance.
  3. Departure time is between 8 am and 10 am. On departure day the property is at your disposal no later than 10 am.
  4. Remember you shall leave the house in the same order as you found it, clean and in good conditions. Otherwise, the owner reserve the right to charge an extra fee for cleaning.

4. Deposit

  1. The security deposit is provided as owner’s security against damages to the house during your stay. The deposit must be paid in cash (Euro) upon arrival and consigning house’s keys. The deposit will be refunded (costs for damages excepted) upon departure and after a check; please allow us enough time to check the conditions of the house you leave.
  2. Should the amount for costs \ damages exceed the deposit, the owner reserve the right to claim the difference directly from you.
  3. If you leave the property before the established departure day, obviously the owner can’t check it as foreseen. In this case the owner may keep the deposit and transfer it back to you within 4 weeks from the end rental period (costs for damages excepted).  

5. Cancellations

You may cancel the contract with TUSCAN FARMHOUSES at any time. In case of cancellation, we reserve the right to request the cancellation fees and the following costs.
If the renter withdraws the contract (or if he doesn’t observe the payment conditions; see paragraph 2.b) we will apply the following conditions and cancellation costs:
up to 61 days prior to the beginning of the occupancy, 30% of the total price;from 60 to 46 days prior to the beginning of the occupancy, 50% of the total price;from 45 to 11 days prior to the beginning of the occupancy, 90% of the total price;from 10 days up to the first day of the occupancy, 100% of the total price.

6. Additional conditions

The additional conditions regulate the use of the house, the garden and the swimming-pool during the whole contract period. This obliges you to pay attention to the house given in use for the period of your stay. The subscriber is responsible for all members indicated in the contract.
The house and the facilities indicated in the contract are the same described in the web site.Pets are not allowed. However, we can make some exceptions. In this case, make sure that TUSCAN FARMHOUSES confirms the authorization to bring pets in writing. Upon departure the guest has to leave the house clean and tidy, dishes and cutlery washed and put back and the garbage removed.All electrical devices and other equipments must be handled with due care.The owner, or a representative, has access to the garden and to the swimming-pool in order to do the necessary upkeep.With regard to the use of house, garden and swimming-pool, the responsibility rests entirely with the subscriber of the contract. Children are the direct responsibility of their parents as well as guardians or representatives.

7. Contract retirement

TUSCAN FARMHOUSES may cancel the contract only before the beginning of the rental period or later if happens one of the following events:
without any warning, in case the renter (previously informed) doesn’t respect the clauses of the undersigned contract;up to 4 weeks before the beginning of the rental period, if the obligation to carry out the rental after all options have been excluded would entail excessive expenses for TUSCAN FARMHOUSES with regard to the house rental. In case of contract retirement, the renter will be refunded for all costs. If the contract can’t be carried out for uncontrollable and unforeseeable events, both contracting parties are authorised to annul the contract.

8. General agreements

The possible annulment of a clause doesn’t bring about the total annulment of the contract. For every juridical controversy, the competent body is the Court of Lucca.

 

 
The Compignano View >>